Microsoft Email Help

Microsoft email addresses (Hotmail, Live, Outlook) are currently flagging our order notification emails as spam, so please check your Junk/Spam folder if you don't receive a confirmation email after placing your order. You can also add us to your address book to ensure our emails don't get filtered out:

1. Log into your email account at https://outlook.live.com/people/
2. You should be on the address book page already, but if not click the 'People' icon in the bottom left:


209x47 - Outlook-Contacts


3. Click the 'New Contact' button near the top-left of the page:


257x99 - Outlook-New-Contact


4. Enter the first name as 'Costco' and surname as 'Photo', then add the email address as 'centralphoto@costco.co.uk'
5. Finally, click the 'Create' button to add us to your address book

Once this is done, order update emails should land straight in your inbox rather than being flagged as spam.